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Our products ship from our warehouse Monday-Friday. If an order is placed over the weekend, the products will be shipped the morning of the next non-holiday weekday.
All orders include free shipping to the 48 contiguous United States. We do not ship products internationally or to Alaska or Hawaii.
Products may take anywhere from 1-5 days to reach their destination depending on the distance from our warehouse in Dallas, Texas.
We also offer next-day delivery to certain locales for a nominal fee. To find out if this option is available for your destination, please contact us.
If your order has been shipped, you are responsible for the following policy:
In the event that you cancel or return an order, a 35% restocking fee will be deducted from your credit in addition to the return shipping cost. All claims for damages must be made within 1 week of purchase. In the event that a casket or a headstone arrives damaged by the shipping company, we will either exchange the casket for the same or a similar casket upon customers approval, or work something out with the customer. Returns must include the box and packaging the item arrived in.
If you refuse to accept delivery of the package and the package is returned to us, this will be considered an order cancellation and you will be subject to cancellation charges.
As we process the orders with great care and concern accordingly to the customers’ requirements and specifications; in return, we would like the customer to treat the order seriously. There is no exception to these charges. If you have any questions on your order or our products, call (469) 476-6849 with any questions.
We will not accept any product or products that appear to be used, soiled, or in any other condition different from the originally shipped condition. The original packaging must be kept in tact in the event customer requests a return.
It is the customer's responsibility when placing an order to make sure that the casket chosen meets all requirements for one's own religion and size. Once order is placed and shipped out, it is the customer's responsibility to comply with our return policy in the event you request to cancel your order.